Agreement Terms:
Payment Terms: Payment for services rendered is due upon receipt of the invoice. If payment is not received within ten (10) calendar days from the invoice due date, a late fee of $25 or 10% of the total invoice amount (whichever is greater) will apply. Additional late fees, calculated in the same manner, will accrue at 30, 60, and 90 days past the due date, compounding over time and added to the outstanding balance at each interval.
Payment Methods: KPS accepts cash, checks, money orders, credit and debit cards (Visa, MasterCard, American Express, Discover), as well as online transfers through Zelle, Venmo, and CashApp. Bank transfers and ACH payments are also accepted. For questions or assistance regarding payments, please contact our office at 607-301-1158.
Scope of Service: Each visit will include the services outlined in the selected service option. For clients opting for Plowing Only, the service will consist of the use of a vehicle-mounted plow to clear snow. This option does not include shoveling, snowblowing, or salting. For clients selecting Full Service, the most appropriate treatment will be applied based on weather conditions, which may include plowing, snowblowing, shoveling, and/or salting as needed to maintain safety and accessibility.
Service Flexibility: Regardless of the selected scheduling option (Auto-Trigger or Service as Needed), clients may request additional service at any time by calling our office at 607-301-1158. We strive to accommodate all requests based on route availability and current workload.
Surcharge Application: Surcharges for 12-24 inches and 24+ inches will apply to cover additional labor, time, fuel, and equipment wear. The base rate covers snow accumulation of up to 12 inches.
No Long-Term Commitment: Clients can opt out of service at any time unless otherwise specified.
Pricing Validity: Pricing is guaranteed for seven (7) calendar days from the date of preparation.
Service Period: For operational purposes, KPS defines the winter season for snow and ice management as November 1, 2024, through April 30, 2025. Services will be available within this timeframe in accordance with the terms outlined in this agreement.
Emergency Response Fee: Service requests specifically made for immediate response outside of normal business hours will incur a $250 emergency response fee, in addition to the standard service rate. This fee applies only to urgent, on-demand requests and not to routine treatments that may occur outside normal hours due to weather conditions. This fee ensures we can allocate resources promptly and safely manage urgent requests during non-business hours.
Priority and Timeliness Disclaimer: Due to the unpredictable nature of winter weather and the high demand for snow and ice management services, KPS does not guarantee priority or timely service for all visits. While every effort will be made to provide prompt service, delays may occur due to hazardous conditions, heavy snowfall, or increased workload. Clients will be notified of any significant delays or changes to scheduled services when possible.